Shipping policy
About us
BLUE SUN RETAIL LIMITED is a company incorporated in England and Wales with registered number 12613569, and whose registered address is 62 Railway Street, Nelson, England, BB9 9AH. BLUE SUN RETAIL LIMITED operates the website boldhaus.co.uk (including any sub-domains). BLUE SUN RETAIL LIMITED is doing business as boldhaus. You can contact boldhaus by email hello@boldhaus.co.uk.
Delivery pricing
- UK: free delivery on all orders (via DPD)
- Europe: flat rate of £14.99
- Rest of World: flat rate of £23.99
Order processing and dispatch
- Orders placed before 2:00 PM, Monday to Friday, are dispatched the same working day.
- Orders placed after 2:00 PM are dispatched the next working day.
- Orders placed on weekends or bank holidays are processed on the next working day.
Delivery timeframes
- UK deliveries: typically arrive within 1 to 2 working days after dispatch (via DPD).
- International deliveries: delivery times vary depending on destination and customs processing.
Please note that all delivery timeframes are estimates and not guaranteed.
Delays and exceptions
While we aim to deliver within the stated timeframes, delays may occasionally occur due to factors outside our control, such as severe weather, customs processing, carrier disruptions, or peak periods.
Although we work with trusted delivery partners, we remain responsible for your order until it is delivered. If any issues arise, we will do our best to assist you and resolve them as quickly as possible.
Tracking your order
All orders include tracking. You will receive a tracking number by email once your order has been dispatched.
Cancellations, returns and delivery damage
Cancelling an order, returning an item and reporting an order that arrived damaged are all covered in our Returns, Cancellations and Refund Policy.