Terms of service

OVERVIEW

Welcome to boldhaus! The terms "we", "us" and "our" refer to boldhaus. boldhaus operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). boldhaus is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your country of residence in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. boldhaus reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until boldhaus confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as boldhaus may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. 
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by boldhaus, its affiliates or licensors and are protected by UK and international patent, copyright, trade mark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the.

Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of boldhaus, Shopify or any third party. Unauthorised use of the Services may be an infringement of intellectual property laws. All rights not expressly granted herein are reserved by boldhaus.

boldhaus names, logos, product and service names, designs, and slogans are trademarks of boldhaus or its affiliates or licensors. You must not use such trademarks without the prior written permission of boldhaus. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

boldhaus is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with boldhaus. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and boldhaus, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with boldhaus.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - DISCLAIMER OF WARRANTIES

Except as expressly set out in these Terms, and without affecting your statutory rights as a consumer, the Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that any defects will be corrected.

Nothing in these Terms excludes or limits the rights you have under the Consumer Rights Act 2015, including the right to goods that are of satisfactory quality, fit for purpose and as described.

SECTION 12 - LIMITATION OF LIABILITY

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products under the Consumer Rights Act 2015, or for defective products under the Consumer Protection Act 1987.

Subject to the above, we are not liable for loss or damage that was not foreseeable, for loss arising from your use of the Services for any commercial or business purpose, or for loss of profit, loss of business or loss of business opportunity.

Where we are liable, our total liability arising out of or in connection with any order will not exceed the total amount paid by you for that order.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless boldhaus and its officers, employees and agents from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party. This section does not apply to your use of the Services as a consumer.

SECTION 14 - TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use the Services. We may terminate them, or suspend or restrict your access to the Services, at any time and without notice if we reasonably believe you have failed to comply with any provision of these Terms. Termination does not affect any rights or obligations that arose before it.

SECTION 15 - CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in force is the one posted on this page, and it applies from the date it is posted. Where a change materially affects your rights we will take reasonable steps to bring it to your attention. Your continued use of the Services after a change is posted constitutes acceptance of the revised Terms. Changes do not apply retrospectively to orders already placed.

SECTION 16 - SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions.

These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, constitute the entire agreement between you and us in relation to the Services and supersede any prior agreements or communications.

SECTION 17 - GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the country in which you reside.

SECTION 18 - CONTACT

These Services are operated by boldhaus.

Questions about these Terms should be sent to hello@boldhaus.co.uk, or by post to 62 Railway Street, Nelson, England, BB9 9AH, United Kingdom.